Last Updated: June 17, 2025

Privacy Policy

Gosca (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) of South Africa.

By interacting with us, purchasing our products, or using our services, you consent to the processing of your personal information as described in this policy.

Our Contact Details:

• Responsible Party: Gosca
• Phone: 076 481 4165
• Email: jjdye@gosca.co.za
• Address: 27 Erfdeel Crescent, Pellisier, Bloemfontein, Free State, 9301

1. What Personal Information Do We Collect?

We may collect various types of personal information, depending on your interaction with us:

• Contact Information: Name, surname, email address, phone number (mobile and landline), physical address (for delivery, installation, or on-site service), billing address.
• Identification Information: Where necessary for specific services (e.g., certain account setups or legal requirements), we might request ID numbers, but this will be clearly communicated and justified.
• Financial Information: Payment details (e.g., bank account number for refunds, credit/debit card details processed via secure payment gateways – we do not store full card details).
• Service-Related Information:
  
  • For Repairs: Device model, serial number, description of the fault, potentially passwords (only when absolutely necessary for diagnosis/repair and with your explicit consent, and to be removed upon completion).
  • For Installations/CCTV: Property details, network configurations, access credentials (only when necessary for installation and with your explicit consent).
  • For Hardware Sales: Purchase history, product preferences.
• Communication Data: Records of your correspondence with us (emails, phone calls, chat messages).
• Website Usage Data: IP address, browser type, operating system, Browse patterns, and interaction with our website (if applicable). This is typically collected via cookies and analytics tools.

2. How Do We Collect Your Personal Information?

We collect personal information through various channels:

• Directly from You: When you contact us via phone, email, or in person; when you request a quotation; when you place an order; when you bring a device for repair; when we perform an on-site installation.
• From Your Devices: Through our website’s use of cookies and analytics tools (e.g., Google Analytics).
• From Third Parties: In limited circumstances, from publicly available sources or third-party service providers, where legally permitted.

3. Why Do We Collect Your Personal Information? Privacy Policy (Purpose of Processing)

We collect and process your personal information for the following purposes:

• To Provide Products and Services:
  
  • Processing your orders for computer and tech hardware.
  • Performing repair services (diagnosing, fixing, testing devices).
  • Conducting installations (e.g., hardware, software, networking, CCTV systems).
  • Providing after-sales support and technical assistance.
• For Communication:
  
  • Responding to your inquiries and requests.
  • Providing quotations and invoices.
  • Notifying you about the status of your order, repair, or service appointment.
  • Sending service-related updates and essential information.
• For Billing and Payments:
  
  • Processing payments for products and services.
  • Managing billing and debt collection.
  • Processing refunds.
• For Business Operations:
  
  • Internal record keeping and administration.
  • Improving our products and services.
  • Complying with legal and regulatory obligations (e.g., tax, consumer protection).
• For Marketing (with Consent):
  
  • Sending you promotional offers, newsletters, or information about new products and services that may be of interest to you, only if you have explicitly opted in to receive such communications. You can opt-out at any time.

4. How Do We Share Your Personal Information?

We will only share your personal information with third parties when necessary for the purposes outlined in this policy or when legally required. We ensure that any third parties who process your information adhere to strict confidentiality and data protection standards.

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as:
  
  • Payment gateways for processing transactions.
    
  • Courier and delivery services for product shipments.
  • Manufacturers or authorized service centres for warranty claims or advanced diagnostics/repairs.
  • IT service providers who manage our systems (under strict confidentiality agreements).
• Legal and Regulatory Bodies: When required by law, court order, or to cooperate with legal investigations.
• usiness Transfers: In the event of a merger, acquisition,or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if such a transfer occurs and ensure your rights are protected.
  

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

5. How Do We Protect Your Personal Information?

We implement reasonable andappropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction. These measures include:

• Physical Security: Securing our premises where data is stored.
• Technical Security: Use of firewalls, encryption (where appropriate), secure networks, and access controls (e.g., password protection).
• Organizational Measures: Staff training on data protection, strict internal policies and procedures for handling personal information, and limiting access to personal data to only those employees who require it for their job functions.
• Data Minimisation: We only collect personal information that is necessary for the stated purposes.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. How Long Do We Retain Your Personal Information?

We retain your personal information only foras long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., for tax and accounting purposes). Once your personal information is no longer required, we will securely destroy or de-identify it.

7. Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  
• Right to Erasure (Deletion): You have the right to request the deletion of your personal information under certain circumstances.
  
• Right to Object: You have the right to object to the processing of your personal information, including for direct marketing purposes.
  
• Right to Restriction of Processing: You have the right to request that we restrict theprocessing of your personal information under certain circumstances.
  
• Right to Data Portability: You have the right to receiveyour personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another responsible party.
  
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.

Information Regulator Contact Details Privacy Policy:

• Website: justice.gov.za/inforeg/
• Email: inforeg@justice.gov.za
• Tel: 012 406 4818

8. How to Exercise Your Rights

To exercise any of your rights listed above, please contact us using the details provided at the beginning of this policy. We may require proof of identity to verify your request. We will respond to your request within a reasonable timeframe, as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website or communicated directly to you. We encourage you to review this policy periodically.